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FAQs

Turnaround time : our shop is Ready to Ship, please allow us a few days to get your handmade item prepared for shipping. If you need your item rushed, please purchase the rush shipping, you will see as an option during checkout!

Care instructions : Due to the handmade nature of our items, please be sure to launder your garment carefully. Please wash on cold and lay flat to dry. Due to the nature of some of my fabrics, fading is normal. Please wash alone or with like colors. We are not responsible for any damage to your item due to washing error.

Sizing details : All newborn outfits fit best up to 11 lbs. the fabric is super stretchy and soft. If you are wanting baby to wear the outfit right away I would recommend the newborn size. All rompers fit true to size 6m = 3-6m and so on.

Gift wrapping and packaging : I would love to provide a gift note with your order, just leave me a note during checkout to request it! I also do not include a paper invoice in any of my packages. We also have gift bags available to purchase here : https://www.gigiandmax.com/collections/girl-newborn-sets/products/gigi-and-max-gift-bag

Wholesale availability : Please email us at info@gigiandmax.com - we are only accepting brick and mortar shops at this time, no online sales.

Returns and Exchanges : At this time we do not accept returns, unless we sent an item in error (wrong size / wrong color, etc.) Please read item details before purchasing and feel free to reach out if you have any questions before making your purchase.

Defective Items : While we strive for perfection 100% of the time, we are still human and something could still slip through the cracks. Please inspect each item upon its arrival to you, please contact us within 14 days of the items arrival. The item must be unwashed and unworn before a store credit or exchange can be issued.

International Shipping : We do ship worldwide! Shipping costs are based on the weight of the package and the address we are shipping to, you will see the cost before you checkout in the cart section after entering your address. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Shipping issues : Once an item leaves our hands it is in the hands of USPS. We can only see the tracking that USPS provides. Please reach out to USPS with any inquiries about delays or shipments not arriving. We are not responsible for lost or stolen packages. Please follow the tracking information to ensure your package is received.