FAQs
Care instructions : Due to the handmade nature of our items, please be sure to launder your garment carefully. Please wash on cold and lay flat to dry. Due to the nature of some of our fabrics, fading and pilling is normal. Please wash alone or with like colors. We are not responsible for any damage to your item due to washing error. Bamboo is a very soft fabric and is known to pill sometimes after washing and wearing. This is very normal and the nature of the fabric.
Sizing details : Please see sizing details in each listing.
Gift wrapping and packaging : We would love to provide a gift note with your order, just leave us a note during checkout to request it!
Wholesale availability : www.gigiandmaxwholesale.com
Returns and Exchanges : In most cases we are able to facilitate with an exchange within 14 days of receiving the item. Store credit will be provided to the customer upon the return of the item that is sent back. Return shipping is covered by the buyer. Item must be in new condition with tags attached. Exchanges must be approved by Gigi and Max via email prior to sending the item back. Please email us to initiate an exchange. hello@gigiandmax.com
All holiday items, flash sale, and sale section products purchased are final sale and not eligible for return or exchange
Defective Items : While we strive for perfection 100% of the time, we are still human and something could still slip through the cracks. Please inspect each item upon its arrival to you, please contact us within 14 days of the items arrival. The item must be unwashed, unworn and tags still attached before a store credit or exchange can be issued. Once an item has been washed or worn, we are not able to replace.
International Shipping : We do ship worldwide! Shipping costs are based on the weight of the package and the address we are shipping to, you will see the cost before you checkout in the cart section after entering your address. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Shipping issues : If Navidium Shipping insurance was purchased at checkout : Please let us know if your package has been "stuck" in USPS transit for longer than 14 days, we can assist with filing a claim. Be sure to purchase Navidium insurance (you'll see this option at checkout) for package coverage against loss, damage, or theft. This is our best way to offer replacements when there is a shipping issue.
If Navidium shipping protection was unchecked during checkout : Once an item leaves our hands it is in the hands of USPS. We can only see the tracking that USPS provides. Please reach out to USPS with any inquiries about delays or shipments not arriving. We are not responsible for lost or stolen packages. Please follow the tracking information to ensure your package is received. We do not refund or send new replacements for lost or stolen packages that are marked delivered by USPS.
Discount Codes : Our system only allows one code per order. Most of our codes do not expire, so hang on to the other one for a future purchase! We cannot apply a code after a purchase is made, sorry!