Returns and Exchanges : At this time we do not accept returns, unless we sent an item in error (wrong size / wrong color, etc.) Please read item details before purchasing and feel free to reach out if you have any questions before making your purchase.
In most cases we are able to facilitate with an exchange within 14 days of receiving the item. Store credit will be provided to the customer upon the return of the item that is sent back. Return shipping is covered by the buyer. Item must be in new condition with tags attached. Exchanges must be approved by Gigi and Max via email prior to sending the item back. Please email us to initiate an exchange. email@example.com
All holiday items purchased are final sale and not eligible for return.
Defective Items : While we strive for perfection 100% of the time, we are still human and something could still slip through the cracks. Please inspect each item upon its arrival to you, please contact us within 14 days of the items arrival. The item must be unwashed, unworn and tags still attached before a store credit or exchange can be issued. Once an item has been washed or worn, we are not able to replace.
Shipping issues : If Route Shipping insurance was purchased at checkout : Please let us know if your package has been "stuck" in USPS transit for longer than 5 days, we can assist with filing a claim with Route. Be sure to purchase Route insurance (you'll see this option at checkout) for package coverage against loss, damage, or theft. This is our best way to offer replacement and refunds immediately when there is a shipping issue.
If Route shipping was unchecked during checkout : Once an item leaves our hands it is in the hands of USPS. We can only see the tracking that USPS provides. Please reach out to USPS with any inquiries about delays or shipments not arriving. We are not responsible for lost or stolen packages. Please follow the tracking information to ensure your package is received. We do not refund or send new replacements for lost or stolen packages that are marked delivered by USPS.
Turnaround time : our whole website is ready to ship! If purchasing during a business day before 2pm central time, your package will be shipped same day. After 2pm your package will be shipped on the next business day. At this time we do not ship out on the weekends. If you need rush shipping, feel free to reach out for turnaround time clarification and shipping options. Always happy to help!
International Shipping : We do ship worldwide! Shipping costs are based on the weight of the package and the address we are shipping to, you will see the cost before you checkout in the cart section after entering your address. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.